Frequently asked questions
Answers to the most common questions about the stay and the booking.
Is the house a whole accommodation?
Yes, Sulcis Holiday Home is made available as an entire accommodation.
Does the house have outdoor spaces?
Yes, there is a small garden at the entrance, a liveable patio at the back with an outdoor table, an outdoor shower and shared green areas.
Is there air conditioning?
Yes, the house has air conditioning in the rooms.
Is Wi-Fi available?
Yes, free 5G Wi-Fi is available.
Is the pool private?
No, the pool is shared and outdoor. Its use is seasonal and must comply with the rules of the residential complex.
How does the booking request work?
The request is sent online, verified via an email code and then reviewed by the administrator.
When do I pay?
Payment is requested only after the booking has been approved.
Is the deposit included in the price?
No, the deposit is shown separately as a refundable amount.
Is the cleaning fee included?
The cleaning fee is shown separately in the summary.
How does cancellation work?
A 100% refund is provided up to 7 days before, 50% up to 3 days before; after that no refund is provided.
Are pets allowed?
No, pets are not allowed.
Can I bring more guests than declared?
No, the number of guests cannot exceed the one stated in the booking.
Are guest documents required?
Yes, before the stay guest documents may be requested for the obligations required by current regulations.
Is there video surveillance?
The property may have an external video surveillance system, activated on request or according to organisational needs. Any use will be managed with respect for guests’ privacy and the information provided before the stay.
Still have questions?
Feel free to contact us before booking: we'll be happy to help you plan your stay.